Refund and Return Policy

Effective Date: 11 October, 2024

At Green Grow Tools, we strive to ensure customer satisfaction by providing high-quality gardening tools. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy below for more information on how to handle returns and refunds.

1. Returns

You may return an item within 7 days of receiving your order under the following conditions:

• The item must be unused, in the same condition that you received it, and in the original packaging.
• You must provide proof of purchase (receipt or order confirmation).

Non-returnable items:

• Items purchased on sale or during promotions are not eligible for return unless defective.
• Perishable items, such as seeds or plants, are not eligible for return.

To initiate a return, please contact our customer support team at info.greengrowtools@gmail.com or call us at 03229700091 . We will guide you through the return process.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

• If your return is approved, we will process your refund to the original method of payment.
• Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.

Partial Refunds may be granted if:

• The item is returned with signs of use, missing parts, or damaged packaging.
• The item is not in its original condition for reasons not due to our error.

Shipping Costs:

• Shipping costs for returning the item are the responsibility of the customer unless the item was defective or damaged upon receipt. We will only cover return shipping in cases of defective or incorrect items.

3. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange an item for the same or a different product, please contact us at info.greengrowtools@gmail.com

4. Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 48 hours of receiving your order with photos or a video showing the damage. We will offer a replacement or a full refund, including shipping costs.

5. Cancellations

You can cancel your order before it has been shipped. To cancel an order, contact us as soon as possible at info.greengrowtools@gmail.com or 03229700091 . If the order has already been shipped, you will need to follow the return process outlined above.

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

• Check with your bank or credit card provider, as refunds may take time to reflect.
• If you’ve done this and still have not received your refund, please contact us at 03229700091

7. Contact Us

If you have any questions or concerns regarding this Refund and Return Policy, please reach out to our customer service team at:

Green Grow Tools
Email: info.greengrowtools@gmail.com
Phone: 03229700091
Address: Aroora Mian Khan Tehseel Depalpur, Pakistan

We are committed to providing you with the best shopping experience possible and will do our best to resolve any issues promptly.